Resource Centre > FAQs
This page contains answers to many frequently asked questions about The Barcode Depot's products and services. If you are unable to find the answer you are looking for, please contact us.
- Do I have to order over the internet?
- Can I place an order from abroad?
- Do you accept credit/debit cards?
- What do I do if I want to make a complaint?
- What happens if the product I receive is faulty or not what I ordered?
- How do I know that my order is secure?
- How do I know that my order has been received?
- When will my order be delivered?
- How much will delivery cost?
Do I have to order over the internet?
No. You may place your order either via the internet or alternatively over the phone by calling 0845 271 0250 or by email to sales@thebarcodedepot.co.uk.
Can I place an order from abroad?
Unfortunately we cannot accept orders from overseas, as we cannot provide the same level of service to international customers that our UK customers have come to expect from us.
Do you accept credit/debit cards?
Yes. We accept Visa, Mastercard, Delta, Eurocard, Visa Debit, Maestro, Solo and JCB cards.
What do I do if I want to make a complaint?
If you wish to contact us for any reason please either email sales@thebarcodedepot.co.uk or telephone 0845 271 0250.
What happens if the product I receive is faulty or not what I ordered?
In the event that you receive a product which is not in accordance with your order, please contact us to obtain a returns (RMA) number and return it within 7 working days (undamaged and in its original packaging) and we will give you a full refund within the next 30 days. Similarly, if you receive an order that is faulty, we will be happy to supply you a replacement if you return the item within 7 working days from receipt of the goods.
If either of these apply, you can contact us by telephone on 0845 2710250 or by email at sales@thebarcodedepot.co.uk.
The return address is:
The Barcode Depot,
Unit 4,
The Warrens Business Park,
Enderby,
Leicestershire,
LE9 5JS.
You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery). Please remember that you must call to obtain an RMA number before sending the product back. This does not affect your statutory rights as a consumer.
How do I know that my order is secure?
The safety of your credit/debit card details is guaranteed when you shop at The Barcode Depot. We use the SecPay system to process our credit/debit card orders – their secure server uses the latest measures to protect your security with 128-bit SSL software to encrypt your credit/debit card information when you place an order. When you place an order you will notice a padlock or key logo appearing at the bottom of your web browser, which confirms you are on an approved secure system.
How do I know that my order has been received?
After you have placed your order you will automatically receive an ‘Order Acknowledgement' email from us. This email will confirm your full order details including your order number and the current status of your order.
When will my order be delivered?
When the item is in stock, your order will be dispatched and you should receive your order the following working day. Some products take a few days to come from our suppliers, as indicated by the availability on each product page, so please allow the relevant lead-time for your product to be dispatched.
How much will delivery cost?
Orders over £100 ex VAT qualify for FREE delivery to any UK mainland destination. All other orders have a £9.00 charge levied.
All items are sent out on a next day service providing that they are in stock and that the order is placed before 4pm. Deliveries are made Monday to Friday between 9:00am and 5:30pm.
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